Tel. 06 758 9011

FAQ’s

Q: Can I view products prior to purchase?

A: We started as an internet based business but now have a shop in central New Plymouth. Hours of trade are Monday – Friday, 7am – 3pm.

Q: Can I pick up my order?

A: Yes, you can. 97 King Street, New Plymouth.

Q: How do I place an order for products that are currently out of stock?

A: Please make contact through the contact form  and we will let you know the estimated delivery time frame.

Q: How much does shipping cost?

A: Free shipping New Zealand wide unless otherwise stated. Shipping within New Zealand and to international destinations can be quoted, just send us an enquiry via the contact form.

Q: Does my shipping fee include insurance?

A: Yes, all shipping is covered by full insurance.

Q: When will my order be dispatched?

A: All efforts will be made to dispatch your order within 2 business days of payment being received and order being accepted. We will notify you if there are any delays.

Q: How long will delivery take after dispatch?

A: Typical delivery times after dispatch; North Island 1-2 business days, South Island 2-3 business days. Please allow an additional 2 days for RD delivery. Tracking details will be sent to the email address provided once your order is collected from our warehouse. We do not deliver to PO Boxes.

Q: What payment methods are accepted?

A: Online payments are processed by DPS, via direct deposit, Visa or MasterCard. We accept cash, Eftpos, Visa and MasterCard in store.